ForbiddenPlanet Reviews

ForbiddenPlanet has an overall rating of 3.8 based on 295 reviews. Customer feedback on ForbiddenPlanet is mixed: ForbiddenPlanet reviewers highlight positive aspects like wide selection of merchandise, competitive pricing, excellent customer service, fast shipping, which strongly appeal to comic book enthusiasts, sci-fi and fantasy fans, collectors of pop culture merchandise. However, ForbiddenPlanet is often criticized for its website navigation issues, occasional stock shortages, shipping costs can be high, customer service response times vary.

3.8/5.0

295 reviews

5 Stars

14

4 Stars

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3 Stars

3

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7

1 Star

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All ForbiddenPlanet Reviews (295)
SheryBriant_57
May 27, 2026
"Really easy to use, no fuss"
I got a Forbidden Planet gift card for my birthday and used it on the website without any hassle at all. I’ve had gift cards for other places before where the code was awkward or didn’t show the balance properly, so I was half expecting a bit of a faff, but this was really straightforward. The code worked fine at checkout, the balance appeared straight away, and I used it to order some manga and a figure. Everything went through as expected, so I’d definitely be happy to use one again.
JamesDepaola
May 20, 2026
"The Great In-Stock Letdown"
I thought everything was fine because the site said it was in stock, so I placed the order and moved on with my life. Then, a few days later, plot twist: my order got cancelled. Frustrating, honestly. If something isn’t actually available, the site really needs to make that clearer upfront
aliceskow1242
May 09, 2026
"I tried to update my account details the..."
I tried to update my account details the other day, it was more frustrating than I expected. A few pages took forever to load, and some of the options weren’t very clear, so I had to click around more than I should have. I did reach out to customer support, and they eventually got back to me, but it took a while. The site itself is fine when I’m just browsing, but the account settings area feels clunky.
katherineferkovich9870
April 26, 2026
"They let me know about the wait"
They told me right away that there’d be a delay, so I wasn’t left trying to figure out what was going on with it or anything.
Gladys-snow
April 19, 2026
"Got the Wrong Cover, But It Worked Out"
They sent me the wrong cover, which was a little annoying, but I didn’t have the time or energy to deal with returning it right away. Everything else was fine, and the quality seemed okay, so I just made it work.
robert_Allison95
April 15, 2026
"Really easy to keep track of my subs"
I mostly use Forbidden Planet for my comic subscriptions, and its been straightforward so far. I like being able to add or drop titles myself, and its handy seeing whats coming up without needing to email anyone.

I had to change a couple of things on my list recently and it all went through fine, no hassle. The orders are clear, the updates make sense, and overall Im happy with how easy it is to manage everything...
WilliamFuhrman_88
April 07, 2026
"It did get sorted eventually, but only..."
It did get sorted eventually, but only after I had to escalate it, which felt like way more effort than it should’ve been. In the end it was okay, but I really wish it hadn’t taken that much chasing around to get there.
richard_Williams71
March 12, 2026
"I figured it would probably help a little…"
I figured it would probably help a little, that’s pretty much what happened. It ended up being worth it and saved me a bit, which is always a nice surprise.
hello_jane694
March 07, 2026
"Nice little browse around the store"
I had a good little look around the store, and yeah, I actually found some cool stuff while I was there. The staff were nice too, like they just let me browse at my own pace without hovering or anything, which I really appreciated
joseph_Cox80
February 26, 2026
"I went to a signing event..."
I went to a signing event at Forbidden Planet it was such a good experience. The queue moved faster than I expected, the staff were friendly, and everyone seemed to actually know what they were doing, which made the whole thing feel relaxed even with loads of people around. Then suddenly my brain went, WAIT, I’m actually about to meet them?? But yeah, got my book signed with no stress at all. I’d definitely go again.
virgil1974
February 20, 2026
"Damaged item, slow return process"
The item arrived damaged, which was disappointing right away. I sent over the photos and filled out the forms like they asked, and at first I thought it would be straightforward. Then I just kept waiting for replies, and that got really frustrating. The refund did come through in the end, so I was relieved about that, but I still had to chase it up and it took longer than I expected. Not the worst experience ever, just kind of annoying overall.
MCMILLAN
February 09, 2026
"Good updates the whole way"
I got clear updates from start to finish, no guessing or wondering. I always knew where my order was, which was really nice
VernaRidge
February 08, 2026
"I thought I’d be waiting longer..."
I thought I’d be waiting longer, but the queue actually moved along quickly and checkout was smooth too. There was a tiny bit of waiting around, but nothing worth complaining about. Got my order sorted without any hassle...
micheal_Feeney84
February 07, 2026
"Payment issues and I’m hoping they make it right"
I tried to place my order and the payment failed twice, but somehow I still got charged once. It’s frustrating because I didn’t even get a successful order out of it. I’m hoping customer support can sort this out quickly and offer a refund or some kind of compensation for the hassle.
dave1991
February 05, 2026
"They’ve got some genuinely cool products..."
They’ve got some genuinely cool products, but wow, the website feels like it was thrown together by someone who gave up halfway. The search is awkward, the filters are all over the place, and pages load way slower than they should. It’s not unusable, but it definitely makes shopping more annoying than it needs to be...
robert_Gomez81
February 05, 2026
"Super easy to stop by after work"
The shop was just right near the station, so I popped in after work and found what I needed easily.
TiaraPetty_65
January 27, 2026
"My comics arrived safely. They were packed…"
My comics arrived safely. They were packed really well. No bent corners at all. I’m happy with the order
hello_jackie325
January 12, 2026
"Reservations Actually Work"
I’ve used the reserve and hold option a few times now, and every single time my stuff was actually there when I came in. No hassle, no awkward searching around, just ready to go. It’s been really reliable for comics and figures, which makes collecting feel a lot less stressful. Small thing, maybe, but it genuinely makes me happy knowing I won’t miss out
jackie_Lang04
January 04, 2026
"Okay in the end, but communication was frustrating"
My order turned out fine eventually, but the whole process was more annoying than it needed to be. The website seemed to say one thing about the timing, but then I couldn’t really tell what was actually happening, which was confusing. Customer service also took ages to get back to me, and I had to follow up twice just to get a basic update. Not a terrible experience overall, but definitely frustrating...
Judy.harris
December 26, 2025
"Looks Great"
It showed up with no dents or damage, and like I said, it looks great. Simple experience overall, but like I said, I’m happy with how it turned out.

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